I had a busy but productive Monday this week. First thing I
met with Graham Russell and Sarah Smith from the Better Regulation Delivery
Office (BRDO). It was really good to get their perspective on where the
Institute and profession are, and how we address the challenges we face in a
collaborative way. There are some real opportunities for us in areas such as
policy development but this will only work if we are building on strong
foundations of competence and partnership; as such, a lot of the discussion
centred on this and on knowledge sharing.
It was then off to a meeting of the code sponsors panel for
the TSI Consumer Codes Approval Scheme (CCAS). I get a real sense of excitement
when I talk to code sponsors as there's a genuine sense of wanting to work
together to raise standards in their sectors. Whilst we might have differing
drivers the end aim is shared. Interestingly much of our conversation touches
on the same topics as my earlier meeting: how we share intelligence about
complaint patterns and practices, and how we take a collaborative approach to
problem solving.
The afternoon was spent with Roy and Andy, our two executive
directors, discussing the future direction of the organisation and how we
integrate these new responsibilities into the day job. The one thing we were
clear on, and I will reiterate it here, is that above all else we want to be a
listening and open organisation. So if you have any thoughts about the
Institute please let us know.
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